Privacy policy - Hill and Dale Outdoors

Since 1981, Rab Carrington's brand has grown from a small attic in Sheffield to a top outdoor brand.

Wild Country offers reliable, great-value tents; Terra Nova delivers premium, lightweight, expedition-ready shelters tested in extreme conditions.

Darn Tough Socks are Unconditionally Guaranteed for Life.

Privacy policy

Hill and Dale Outdoors Ltd ("Hill and Dale Outdoors", "we", "us" or "our") operates Hill and Dale Outdoors.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.


2. Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Order Information

  • Products purchased
  • Order history
  • Transaction references
  • Delivery information

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage information
  • Cookies and tracking data

Payment Information

Payments are processed securely through third-party payment providers including:

  • Shopify Payments
  • Stripe
  • PayPal
  • Klarna
  • Clearpay
  • Amazon Pay

We do not store your full payment card details on our systems.


3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate about your orders
  • Provide customer support
  • Administer returns, refunds and warranty claims
  • Improve our website and services
  • Detect fraud and maintain security
  • Comply with legal obligations
  • Send marketing communications where you have consented to receive them

4. Marketing Communications

If you opt in to receive marketing communications, we may send emails about:

  • New products
  • Special offers
  • Promotions
  • News and updates

You can unsubscribe at any time using the unsubscribe link contained within any marketing email or by contacting us directly.


5. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and support marketing activities.

Examples include:

Essential Cookies

Required for the operation of our website, shopping basket and checkout.

Preference Cookies

Used to remember settings and user preferences.

Analytics Cookies

Used to understand how visitors use our website and help us improve the user experience.

Marketing Cookies

Used to measure the effectiveness of advertising campaigns and personalise advertising.

You can control cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.


6. Sharing Your Information

We only share personal information where necessary to operate our business and provide our services.

This may include:

Delivery & Order Fulfilment Partners

  • Royal Mail
  • Parcelforce
  • DPD
  • Evri
  • ShipStation
  • DespatchBay
  • Other reputable delivery providers

Payment Providers

  • Shopify Payments
  • Stripe
  • Klarna
  • PayPal
  • Clearpay
  • Amazon Pay

Website & Marketing Providers

  • Shopify
  • Google Analytics
  • Google Ads
  • Google Customer Reviews
  • Trustpilot
  • Judge.me
  • Omnisend

These providers are only given the information necessary to perform their services.

We do not sell your personal information.


7. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure your information is protected through appropriate safeguards and contractual protections.


8. Data Security

We take the security of your personal information seriously and use appropriate technical and organisational measures to help protect it.

However, no method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.


9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Meet tax and accounting obligations
  • Resolve disputes
  • Comply with legal requirements

When information is no longer required, it will be securely deleted or anonymised.


10. Your Rights

Under UK data protection legislation, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the details below.


11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.


12. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and will take effect immediately upon publication unless otherwise stated.

We recommend reviewing this page periodically to stay informed about how we protect your information.


14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Hill and Dale Outdoors Ltd
39 Burnley Road
Sowerby Bridge
West Yorkshire
HX6 2TL

Email: support@hillanddaleoutdoors.co.uk
Telephone: 01422 833360

 

 

 

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